The pilot ran for 12 weeks across four adult community care teams, which included rural, town, and city settings. The goal was to assess whether the tool could enhance communication among families, caregivers, nurses, and support workers who assist individuals in their final days at home.

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Nurses and support workers were asked to distribute the booklet to suitable service users and provide feedback based on their experiences. To do this, pilot teams received:

• An information pack

• Copies of the booklet

• An email containing a brief video clip to welcome team members and explain the pilot

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At the end of the pilot, nurses and support workers fed back via a questionnaire and/or joined a focus group.